• HELP FOR BUYERS
  • HELP FOR SELLERS
  • TERMS OF USE
FAQ

I have not received my tickets by email

Please log in to Your Buyer Account, to view and print your tickets.
(When you make a purchase, you receive a confirmation message by email, not actual tickets)

I cannot find my tickets in my account

Sometimes it happens that one person creates more than one User account, with different email addresses, or with Facebook account and email address.
While you are logged in one account, your tickets might be in another account.
Please send your purchase confirmation number to us, and we will help to locate your tickets!

I am using iPad and cannot select seats

When you click on a seat not hard enough, it turns its colour into beige. You have to click again on this seat. Then it is selected.


Other helpful info

Finding tickets

You can search for production, company or theatre name using the SEARCH tool.
You can also filter the list of coming events by city name.

Convenience fees

When you reserve a seat, you can immediately see the convenience fee for the order. No other fees or taxes will be added to you total during the check-out process.
We keep convenience fees the lowest in the industry.

Payment

You can pay for tickets with PayPal account or with credit card.
All payments go securely through the PayPal payment gateway.
OnStage Direct does not receive any of your confidential information regarding your payment. It is stored securely with PayPal.

E-tickets

All tickets sold by OnStage Direct are e-tickets. Please print out your e-tickets and bring them to the event. The event promoter may request proof of ID upon arrival.
We ask that you check the ticket immediately after download to ensure you have the correct tickets. Your ticket includes details of the event, a unique ticket number, and a barcode which may be scanned at the event.

Shipping

OnStage Direct does not send tickets by mail. All tickets are e-tickets, issued electronically, and need to be printed out.

Purchase confirmation

Once payment is completed, you will be redirected to the confirmation page. Tickets can be viewed and printed from your buyer's account at any time after this.
You will also receive an order confirmation email from us shortly after booking. If you do not receive an email from us, please check your spam or junk mail box as it may have been diverted there by mistake.

Viewing your tickets

You can view your current and previous purchases on Your Buyer Account page.
If you are unable to locate any record of your ticket purchase, please contact us.

Securing your information

All personal information that you provide to OnStage Direct is kept securely and is never shared with any other companies, including event promoters and ticket sellers.
OnStage Direct does not receive any of your confidential financial information when you make a purchase by PayPal.
Please do not send your payment by e-mail.

Cancellations and refunds

All sales at OnStage Direct are final and cannot be cancelled once confirmed.
Unless otherwise stated in the event description, if an event is cancelled you will receive a full refund, including convenience fees that you have paid.

FAQ

How to sell tickets at the office

1. Log in to Your Seller Account
2. Click on the show name
3. Click on Reserve seats button
4. If you have more than one performance, click on Reserve seats link for selected performance
5. Select seats, scroll down to Sell tickets at the office area
6. Fill information about this purchase
7. Click on Sell tickets button
8. Print tickets

How to reserve seats

1. Log in to Your Seller Account
2. Click on the show name
3. Click on Reserve seats button
4. If you have more than one performance, click on Reserve seats link for selected performance
5. Select seats
6. Click on Reserve seats or Not for sale button

You can undo this at any time: click on the same seats again, and on
Remove Reservation button.
To save notes about reservation: click on Add Reservation notes button.

How to print door tickets

1. Log in to Your Seller Account
2. Click on the show name
3. Click on Admission button
4. Click on Door tickets link for selected show

How to print seating chart to sell tickets at the door

1. Log in to Your Seller Account
2. Click on the show name
3. Click on Print Seating Chart button

How to scan ticket barcodes

Information about scanning is here: onstagedirect.com/scanner


Other helpful info

Selling tickets online

OnStage Direct sells tickets with arranged or open seating.
It works for theatre (rows and seats), cabaret (tables and chairs) and arena seating.
Ticket prices may differ based on seat location and audience ages.
Ticket prices must include all applicable taxes.
Depending on the venue location, tickets are sold in Canadian (CAD) or American (USD) dollars.
You may create public or private events. Private events do not appear on the listings and event calendars.
You will be able to preview your pages before they are published.
How to start selling tickets

Offering discounts and promotions to your customers

You can offer Promotions codes and Personal Promotion codes for your customers.
You can also create a Promotion Rule: Customers purchase tickets for one performance at a regular price and receive a discount when purchasing tickets for another performance.
You can set a Group Discount: Customers pay discounted price when buying certain amount of tickets.

Selling tickets at the office

You can sell and print out tickets when receiving payments directly. No convenience fee is applied for 'selling at the office', which means that this service is completely free.
Apply your own discounts and box office fees. Save and edit reservation notes.
It works good for complimentary tickets, and for tickets for those patrons who are not computer-friendly yet. Print out the tickets and give them to your customers, or save tickets as a PDF file, and send as attachment by email.
View lists of buyers and detailed sales statistics for online and 'at the office' sales.
More than one seller can sell tickets 'at the office'. Sales statistics and reservation notes are tracked for each seller.

Seats reservation by a seller

The seller may reserve any number of seats. These seats become unavailable for on-line buyers. This can be done at any time, even before publishing the event. You may also release any of previously reserved seats at any time.

Viewing Sales statistics and Tracking your sales

Real-time sales statistics and reports provide you with current information on sales, reservations, revenues and guest lists. It also allows to compare your current sales with your sales in previour years.
See examples of reports on the Features and Pricing page.

Pricing for selling tickets

There is no charge for sellers to use OnStage Direct for selling tickets online and at the office. No hidden fees, no set up fees, no credit card processing fees, no other fees.
Buyers pay a small convenience fee when they purchase tickets online. Sellers may want to absorb a portion of this fee into a ticket price.
If tickets are free, there is no fee.
Pricing info

Direct links

You can create a direct link (URL address) to your company profile page.
Place the link on your website, send it in a newsletter, or publish on a Facebook page. Here are examples:
Company profile: onstagedirect.com/OAD
Event page: onstagedirect.com/13themusical

Cut-off time

By default, tickets are on sale until midnight before the day of the performance.
You can have custom cut-off time for your events.

Making changes

Use Your Seller Account page to make changes for your pages.
You cannot change any essential information regarding events that are already on sale. For example, you cannot change the venue address, name of production or performance time.
You can edit descriptions and notes, and upload posters after the event is published.

Admitting the audience

The seller receives a list of buyers for every event.
This list states the unique ticket numbers, seat locations, and names of people who will attend.
For arranged seating, the seller can print out a printer-friendly version of a seating chart with seats marked as available, sold online, sold at the ofice, reserved by seller and 'not for sale'. It is handy for selling the remainder of tickets at the door.
The seller can print sheets of door tickets. There is an option to print these tickets only for the seats that are still available. No need to order pre-printed tickets for your event - OnStage Direct website will generate them for you.

Scanning ticket barcodes at the door

To scan tickets barcodes you will need a device with a build-in camera and Internet connection (Wi-Fi or mobile data plan). A smartphone, iPod, iPhone, iPad or tablet will work.
Upon each scan, mobile screen will show either "Valid ticket", "Duplicate ticket" or error message if a ticket barcode is not valid for this event.
Scanner Statistics is available at your Seller Account. It will show the number of tickets scanned, and details about tickets with "Duplicate" status.
If barcode is not printed on ticket, you will be able to enter a ticket number manually.
More info about scanning

Receiving payment

OnStage Direct will send you a payment for the tickets sold at OnStageDirect.com on the next business day after the day of the performance.
Dance schools and skating clubls are qualified for weekly payments.
Payments are sent by the method of payment you prefer.
For Canadian companies: Interac e-Transfer, direct deposit or cheque.
For US companies: direct deposit or check.

Event cancellation

If your event is cancelled, we send full refund to buyers. The seller is responsible for paying processing fee for tickets cancellation.

PRIVACY POLICY

OnStage Direct collects personally identifiable information, like names, email addresses, etc., when voluntarily submitted by our users. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. All emails and newsletters from this site allow you to opt out of further mailings.
OnStage Direct never shares personal information provided by our users to any other companies.
The only buyer information that is shared with the event Promoter when tickets are purchased is the name of the person attending the event. The buyer can change this name at any time after purchasing tickets, up to one day prior to the event. Please note that the event Promoter may require your identification at the entrance.

TERMS OF USE

In order to access certain services of OnStage Direct, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process, or as part of your continued use of OnStage Direct services. You agree that any registration information you give to OnStage Direct will always be accurate, correct and up to date.
You agree that you will not engage in any activity that interferes with or disrupts OnStage Direct operation.
Unless you have been specifically permitted to do so in a separate agreement with OnStage Direct, you agree that you will not reproduce, duplicate, copy, sell, trade or resell any content of this site for any purpose.
You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the OnStage Direct services.
Accordingly, you agree that you will be solely responsible for all activities that occur under your account.
If you become aware of any unauthorized use of your password or of your account, you agree to notify OnStage Direct immediately.
You agree to the use of your data in accordance with privacy policy of OnStage Direct.
OnStage Direct reserves the right (but shall have no obligation) to pre-screen, review, filter, modify, refuse or remove any or all content provided by the users.
You retain copyright and any other rights you already hold in content which you submit and display on OnStage Direct web site.
You understand that the tickets you purchase through OnStage Direct are the sole property of the Promoter companies. Using these tickets may be subject of the Promoter companies' Terms of Service.
You understand and agree that your use of OnStage Direct service is at your sole risk and that the service is provided 'as is' and 'as available'.

What customers say about our service

We have had a lot of positive feedback on the ease and quality of the site...

I will definitely recommend this to my friends. It was the easiest process I have ever had for ticket sales...

Read more