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I cannot find my tickets in my account

Sometimes it happens that one person creates more than one User account, with different email addresses, or with a Facebook account and email address.
While you are logged in to one account, your tickets might be in another account.
Please send your purchase confirmation number to us, and we will help to locate your tickets!

I have not received my tickets by email

Please log in to Your Buyer Account, to view and print your tickets.
(When you make a purchase, you receive a confirmation message by email, not actual tickets)

Other helpful info

Finding tickets

You can search for production, company, or theatre name using the SEARCH tool.
You can also filter the list of coming events by city name.

Convenience fees

When you reserve a seat, you can immediately see the convenience fee and applicable taxes for the order. No other fees or taxes will be added to your total during the check-out process.


You can pay for tickets with a PayPal account or with a credit card.
OnStage Direct does not receive any of your confidential information regarding your payment. It is stored securely with PayPal or a credit card processor.


All tickets sold by OnStage Direct are e-tickets. Please print out your e-tickets or present them on a mobile phone screen. The event promoter may request proof of ID upon arrival.
We ask that you check the ticket immediately after purchasing it to ensure you have the correct tickets. Your ticket includes details of the event, a unique ticket number, and a barcode which may be scanned at the event.


OnStage Direct does not send tickets by mail. All tickets are e-tickets, issued electronically.

Purchase confirmation

Once payment is completed, you will be redirected to the confirmation page. Tickets can be viewed and printed from your buyer's account at any time after this.
You will also receive an order confirmation email from us shortly after booking. If you do not receive an email from us, please check your spam or junk mail box as it may have been diverted there by mistake.

Viewing your tickets

You can view your current and previous purchases on Your Buyer Account page.
If you are unable to locate any record of your ticket purchase, please contact us.

Securing your information

All personal information that you provide to OnStage Direct is kept securely and is not shared with any other companies, including event promoters.
The buyer's email address is shared with the event organizer only if it is explicitly mentioned and with the buyer's permission when tickets are added to the shopping cart.
OnStage Direct does not receive any of your confidential financial information. It is stored securely with PayPal or a credit card processor.
Please do not send your payment by e-mail.

Cancellations and refunds

All sales at OnStage Direct are final and cannot be cancelled once confirmed.
Unless otherwise stated in the event description, if an event is cancelled you will receive a full refund, including convenience fees that you have paid.


How to sell tickets at the office

1. Log in to Your Seller Account
2. Click on the show name
3. Click the Reserve seats button
4. If you have more than one performance, click the Reserve seats link for the selected performance
5. Select seats, scroll down to Sell tickets at the office area
6. Fill in information about this purchase
7. Click the Sell tickets button

You can apply any discount to this purchase.

You can enter the customer's email address, and the system will send tickets to the customer by email as an attachment.
You can view and print off the tickets.

How to reserve seats

1. Log in to Your Seller Account
2. Click on the show name
3. Click the Reserve seats button
4. If you have more than one performance, click the Reserve seats link for the selected performance
5. Select seats
6. Click the Reserve seats or Not for sale button

You can undo this at any time: select the same seats again, and click the
Remove Reservation button.
To save notes about reservations: click the Add Reservation notes button.

How to print door tickets

1. Log in to Your Seller Account
2. Click on the show name
3. Click the Admission button
4. Click the Door tickets link for the selected show

How to print seating chart to sell tickets at the door

1. Log in to Your Seller Account
2. Click on the show name
3. Click the Print Seating Chart button

How to scan ticket barcodes

Information about scanning is here: onstagedirect.com/scanner

Other helpful info

Selling tickets online

OnStage Direct sells tickets with assigned or open seating.
It works for theatre (rows and seats), cabaret (tables and chairs), and arena seating.
Ticket prices may differ based on seat location and audience age.
Depending on the venue location, tickets are sold in Canadian (CAD) or American (USD) dollars.
You may create public or private events. Private events do not appear on the listings and event calendars.
You will be able to preview your pages before they are published.
How to start selling tickets

Offering discounts and promotions to your customers

You can offer Promotions codes and Personal Promotion codes for your customers.
You can also create a Promotion Rule: Customers purchase tickets for one performance at a regular price and receive a discount when purchasing tickets for another performance.
You can set a Group Discount: Customers pay the discounted prices when buying a certain amount of tickets.

Selling tickets at the office

You can sell and print out tickets when receiving payments directly. No convenience fee is applied for 'selling at the office', which means that this service is completely free.
Apply your own discounts and box office fees. Save and edit reservation notes.
Print out the tickets and give them to your customers, or enter your customer's email address, and the system will send the tickets by email as an attachment.
View lists of buyers and detailed sales statistics for online and 'at the office' sales.
More than one seller can sell tickets 'at the office'. Sales statistics and reservation notes are tracked for each seller.

Seats reservation by a seller

The seller may reserve any number of seats. These seats become unavailable for online buyers. This can be done at any time, even before publishing the event. You may also release any previously reserved seats at any time.

Viewing Sales statistics and Tracking your sales

Real-time sales statistics and reports provide you with current information on sales, reservations, revenues, and guest lists. It also allows you to compare your current sales with your sales in previous years.
See examples of reports on the Features and Pricing page.

Pricing for selling tickets

There is no charge for sellers to use OnStage Direct for selling tickets online and at the office. No hidden fees, no set-up fees, no credit card processing fees, and no other fees.
Buyers pay a small convenience fee when they purchase tickets online. Sellers may want to absorb a portion of this fee into a ticket price.
If tickets are free, there is no fee.
Pricing info

Direct links

You can create a direct link (URL address) to your company profile page.
Place the link on your website, send it in a newsletter, or publish it on a Facebook page. Here are examples:
Company profile: onstagedirect.com/OAD
Event page: onstagedirect.com/JazzNight

Cut-off time

By default, tickets are on sale until midnight before the day of the performance.
You can have a custom cut-off time for your events.

Making changes

Use Your Seller Account page to make changes to your pages.
You cannot change any essential information regarding events that are already on sale. For example, you cannot change the venue address, name of production, or performance time.
You can edit descriptions and notes, and upload posters after the event is published.

Admitting the audience

The seller receives a list of buyers for every event.
This list states the unique ticket numbers, seat locations, and names of people who will attend.
For assigned seating, the seller can print out a printer-friendly version of a seating chart with seats marked as available, sold online, sold at the office, reserved by the seller, and 'not for sale'. It is handy for selling the remainder of the tickets at the door.
The seller can print sheets of door tickets. There is an option to print these tickets only for the seats that are still available. No need to order pre-printed tickets for your event: OnStage Direct website will generate them for you.

Scanning ticket barcodes at the door

To scan ticket barcodes you will need a device with a built-in camera and Internet connection (Wi-Fi or mobile data plan). A smartphone, iPod, iPhone, or tablet will work.
Upon each scan, the mobile screen will show either "Valid ticket", "Duplicate ticket" or an error message if a ticket barcode is not valid for this event.
Scanner Statistics is available at your Seller Account. It will show the number of tickets scanned, details about each scan, and a list of tickets with "Duplicate" status.
If the barcode is not printed on the ticket, you will be able to enter a ticket number manually.
More info about scanning

Receiving payment

OnStage Direct will send you a payment for the tickets sold at OnStageDirect.com on the next business day after the day of the performance.
Dance schools and skating clubs are qualified for weekly payments.
Payments are sent by the method of payment you prefer.
For Canadian companies: Interac e-Transfer, direct deposit, or cheque.
For US companies: direct deposit or check.

Event cancellation

If your event is cancelled, we send a full refund to buyers. The seller is responsible for paying the processing fee for ticket cancellation.


OnStage Direct collects personally identifiable information, like names, email addresses, etc., when voluntarily submitted by our users. This information is only used to fulfill your specific request, like purchasing tickets. OnStage Direct does not use it in another manner, like adding you to mailing lists. OnStage Direct does not send advertisement or newsletter to our buyers.
OnStage Direct does not share personal information provided by our users to any companies other than event organizers.
Information shared with the event organizer:
1. The name of the person attending the event. The buyer can change this name at any time after purchasing tickets, up to one day prior to the event. Please note that the event Promoter may require your identification at the entrance.
2. Email address is shared only if it is explicitely mentioned and with buyer's permission when tickets are added to the shopping cart.
You can close your account by visiting the "Your Settings" page. You may also ask us to or remove your Personal Data from our database by sending a request by email.
OnStage Direct uses cookies. These cookies are necessary for the website to function and can't be switched off in our system. You can set your browser to block these cookies but you will not be able to purchase tickets or make orders as a result. We do not use any targeting cookies, and therefore never share them with any companies that might use them in advertising purposes.


In order to access certain services of OnStage Direct, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process, or as part of your continued use of OnStage Direct services. You agree that any registration information you give to OnStage Direct will always be accurate, correct and up to date.
You agree that you will not engage in any activity that interferes with or disrupts OnStage Direct operation.
Unless you have been specifically permitted to do so in a separate agreement with OnStage Direct, you agree that you will not reproduce, duplicate, copy, sell, trade or resell any content of this site for any purpose.
You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the OnStage Direct services.
Accordingly, you agree that you will be solely responsible for all activities that occur under your account.
If you become aware of any unauthorized use of your password or of your account, you agree to notify OnStage Direct immediately.
You agree to the use of your data in accordance with privacy policy of OnStage Direct.
OnStage Direct reserves the right (but shall have no obligation) to pre-screen, review, filter, modify, refuse or remove any or all content provided by the users.
You retain copyright and any other rights you already hold in content which you submit and display on OnStage Direct web site.
You understand that the tickets you purchase through OnStage Direct are the sole property of the Promoter companies. Using these tickets may be subject of the Promoter companies' Terms of Service.
You understand and agree that your use of OnStage Direct service is at your sole risk and that the service is provided 'as is' and 'as available'.
In Canada OnStage Direct operates as OnStage Direct. For the events that take place in Canada, all pricing information, and payment transactions are in CAD.
In the USA OnStage Direct operates as OnStage Direct LLC. For the events that take place in the USA, all pricing information, and payment transactions are in USD.


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What customers say about our service

We have had a lot of positive feedback on the ease and quality of the site...

I will definitely recommend this to my friends. It was the easiest process I have ever had for ticket sales...

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